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Japanese Phrases by Scene: What to Say Where, Not a List

Published 2026-09-11 · 9 min read

Ukiyo-e style illustration of a shop entrance seen from the street: a young man with one hand parting a plain indigo split curtain and one foot over the threshold, a dim doorway beyond, and a round white cat sitting on the earth beside the door looking out at the street
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Contents

  1. The scenes you actually walk into
  2. すみません opens most of them
  3. The scenes that are not for travelers
  4. Where each scene continues
  5. What are the most useful Japanese phrases?
  6. What does sumimasen mean?
  7. Is there a phrase list for travelers?
  8. Where Ukiyoe Japanese fits

A long list of Japanese phrases is quick to save and hard to keep, because a list has no order. The scenes you walk into do have an order, so this note gives one sentence to each.

Two of those scenes come up on almost any day in Japan, one at a counter and one at a table:

すみません、これをください。 (sumimasen,korewokudasai.)

Excuse me, this one, please.

すみません、お会計をお願いします。すみません、おかいけいをおねがいします。 (sumimasen,okaikeiwoonegaishimasu.)

Excuse me, the check, please.

Use a scene sentence in the scene it was made for, and nowhere else. Do not take a scene sentence into a different scene: お会計をお願いしますおかいけいをおねがいします (okaikeiwoonegaishimasu) belongs at a table, not at a station window.

The scenes you actually walk into⁠

A scene is a place, a moment, and a small set of words that both people expect. The app teaches its phrases that way, and each scene holds a set you can learn in an afternoon.

One sentence from each set is enough to get in. The reply is fixed too, so you can predict most of what comes back at you.

Most phrase lists are sorted by grammar or by how common a word is. Neither of those matches the way you meet the language, which is one place at a time.

The Scene column names the place and the moment. The What you say column gives the words, and the When column says where in the scene they belong.

Read the first rows of the When column from top to bottom and you get an ordinary day. Home, a counter, a table, a train, a stranger on the street.

Here is each scene with the one sentence that opens it, and the moment it belongs to:

SceneWhat you sayWhen
Greetingsいってきます (ittekimasu)On your way out of the house

いってきます。 (ittekimasu.)

I'm off.

Introductionsはじめまして (hajimemashite)The first time you meet someone

はじめまして。アレックスと申します。はじめまして。アレックスともうします。 (hajimemashite.arekkusutomoushimasu.)

Nice to meet you. My name is Alex.

Shopping払えますかはらえますか (haraemasuka)At the register

カードで払えますか。カードではらえますか。 (kaadodeharaemasuka.)

Can I pay by card?

Eating outおすすめは何ですかおすすめはなんですか (osusumehanandesuka)At the table, before you order

おすすめは何ですか。おすすめはなんですか。 (osusumehanandesuka.)

What do you recommend?

Trains止まりますかとまりますか (tomarimasuka)On the platform, before you board

この電車は渋谷に止まりますか。このでんしゃはしぶやにとまりますか。 (konodenshahashibuyanitomarimasuka.)

Does this train stop at Shibuya?

Directionsどこですか (dokodesuka)After you stop a passerby

すみません、銀行はどこですか。すみません、ぎんこうはどこですか。 (sumimasen,ginkouhadokodesuka.)

Excuse me, where is the bank?

Clinic気分が悪いきぶんがわるい (kibungawarui)At the reception desk

気分が悪いです。きぶんがわるいです。 (kibungawaruidesu.)

I feel sick.

City hallしたいのですが (shitainodesuga)At the counter, with your form ready

すみません、住民登録をしたいのですが。すみません、じゅうみんとうろくをしたいのですが。 (sumimasen,juumintourokuwoshitainodesuga.)

Excuse me, I'd like to register my address.

Phoneお電話しましたおでんわしました (odenwashimashita)Right after you give your name

予約の件でお電話しました。よやくのけんでおでんわしました。 (yoyakunokendeodenwashimashita.)

I'm calling about a reservation.

Work今、よろしいですかいま、よろしいですか (ima,yoroshiidesuka)Before you speak to a senior

今、よろしいですか。いま、よろしいですか。 (ima,yoroshiidesuka.)

Do you have a moment now?

Emergency呼んでくださいよんでください (yondekudasai)At the scene, or on the phone

救急車を呼んでください。きゅうきゅうしゃをよんでください。 (kyuukyuushawoyondekudasai.)

Please call an ambulance.

Visitingおじゃまします (ojamashimasu)As you step inside a home

おじゃまします。 (ojamashimasu.)

Excuse me for intruding.

Housing探していますさがしています (sagashiteimasu)At a real estate office

部屋を探しています。へやをさがしています。 (heyawosagashiteimasu.)

I'm looking for a room.

The sentences are short because that is how they are said. The other person already knows what comes next, so a few words do the work of a whole exchange.

None of them is a translation of a phrase from another language. Each one is what people at that counter, that table, or that platform already say.

A scene also tells you when to stop. The sentence at the door is not the sentence at the register, and neither of them works on the street.

That is the whole method. Learn the scene, take one sentence into it, and let the scene tell you when the sentence is finished.

Scenes share vocabulary without sharing a first move. A store and a restaurant both end in paying, and what you say to begin each one is different.

So the table gets you through the first exchange of a scene, and the scene itself is longer than that.

A scene usually has a second side. You say one part and hear the other, and knowing what comes back matters as much as knowing your own part.

The scenes are not the same size either. Greetings take an afternoon to learn, and the workday set keeps growing for as long as you have the job.

すみません (sumimasen) opens most of them⁠

One word starts more of these scenes than any sentence does. Rail, a store counter, and a table all begin the same way.

A quick すみません (sumimasen) opens any of them.

Beyond apology, it is how you address someone before you have been introduced.

You can see it at the head of the store sentence and the table sentence. Both of the sentences you have already read begin with it, and only the second part changes.

The same word stops a stranger on the street. Do not begin with the place name alone, because a stranger needs すみません (sumimasen) first to know you are speaking to them.

At a table it does the same work. Waiting quietly to be noticed is not how you order. A clear すみません (sumimasen) across a restaurant is normal.

At a city or ward office the same word starts the errand. You say it at the counter, then the sentence that says what you came for.

What it does not do is finish anything. すみません (sumimasen) gets you the attention, and the scene sentence is what you say next.

It is also not a greeting. Greetings depend on the hour, and this word depends on nothing except that you need someone.

Say it clearly rather than softly. A quiet one disappears into the noise of a store, and nobody comes.

It also works when the person you need is out of sight. In a store with nobody at the counter, this is what you call out.

Most of the travel scenes begin with it, or accept it in front. That is why it is worth owning before any of the sentences it introduces.

Learning it is not learning a phrase. It is learning how to begin, and that is the part a list of phrases cannot give you.

Read next

Japanese Convenience Store Phrases: the 5 Konbini Questions

Konbini staff speak fast, but they always ask the same five questions. Learn to catch 温めますかあたためますか (atatamemasuka) and 袋はご利用ですかふくろはごりようですか (fukurohagoriyoudesuka), and the one answer that works for almost everything.

The scenes that are not for travelers⁠

Some scenes in the table rarely appear in a travel phrase list. They are the ones that matter if you stay.

Work is the clearest of them. A Japanese workday runs on fixed phrases, one for each moment, and saying the expected one at the expected moment is most of the skill.

There is a rule about interrupting. A senior at work is treated as busy until they say otherwise, so you ask for a moment and wait for the answer.

That first phrase is not decoration. Skipping it is what sounds rude, and the wait after it is short.

The end of the day is a pair. The person leaving first says one phrase, and the people staying answer with another.

City hall comes next. Each counter deals with one procedure, so you do not pick a counter yourself. You state your errand, and you are sent to a number.

That is why 何番なんばん (nanban) and 窓口まどぐち (madoguchi) are the words to listen for. They are how the office tells you where to go.

The wait is built into the scene. You take a numbered ticket, and the words you need arrive when your number is called.

The paperwork has its own deadline. A move to a new city or ward is registered within 14 days, so this scene arrives in your first weeks here.

Renting a place has its own set. At a real estate office the agent starts by asking your budget and your area, and you answer with what you want.

Two kinds of money come up before you decide. One is a deposit, and the part you do not owe comes back when you leave. The other is money for the landlord, and that one does not.

Viewing several places before you decide is normal, so nobody rushes you. The scene repeats until one of the places is right.

A broken air conditioner goes somewhere else. The agent found you the place, and the management company takes care of it after you move in.

A clinic belongs to both groups. Anyone can fall ill on a trip, and the visit is the same shape wherever you live.

You name the symptom, say when it started, and show your insurance card. The pharmacy afterward runs on the same short answers.

The doctor here prescribes what you need. Naming a medicine brand from home is the one move that does not help.

Each of these scenes brings back more than it asks of you. That is why they take longer than the scenes a visitor meets.

These scenes are why a travel phrase list stops short. It covers a first week and stops, and the rest of the year is where the language settles.

Where each scene continues⁠

One sentence gets you into a scene. Staying in it takes more, and that is what the other field notes are for.

This page puts the scenes in order, and each note stays inside one of them. The two do different work, so you can read them in either direction.

The store counter has its own questions. A convenience store clerk asks the same short ones each time, and the field note on those questions covers them and the answers.

A restaurant adds a machine and a menu before the food arrives. The field note on ordering food covers the ordering, and the paying at the end.

A train has rules that are not about words at all. The field note on train etiquette covers what people do on board, which a phrase list does not reach.

Directions have a reading side as well as a speaking side. The field note on the signs you meet everywhere covers the ones you can read today.

Read them in the order your day uses them. The convenience store comes before the restaurant for most people, and the station comes before both.

Each note ends where the next scene starts. That is the same order the table uses, so you can move between them without losing your place.

Some scenes do not have a note of their own yet. Their sets are in the app, with the phrases and the replies that go with them.

None of that changes what you do first. You walk in, you say the one sentence, and the scene continues from there.

A list has no order, and that was the trouble with it. The scene you walk into next has already been decided, and one sentence is what it asks of you.

So learn them in that order. Not the order of a list, but the order of your day.

What are the most useful Japanese phrases?⁠

The useful ones are the ones that match a scene you are about to enter. すみません (sumimasen) gets you the attention, and then you say the sentence that belongs to the counter, the table, or the platform in front of you.

Ordered that way, the first ones are greetings, shopping, eating out, and trains. They come up on a first day in Japan.

The rest come later, as your life here widens. An office, a city hall counter, and a real estate agent are scenes you meet only once you stay.

What does sumimasen mean?⁠

すみません (sumimasen) is how you address someone you have not met. It begins the sentence you say at a store counter, at a restaurant table, and on the street.

It is also the everyday apology, and the two uses are close. You are asking for a moment that belongs to someone else, and the word says so.

What it does not do is deliver the message. It wins you the attention, and the next sentence has to say what you want.

Is there a phrase list for travelers?⁠

The travel-facing scenes are trains, eating out, and directions. Start with those scenes and you have most of a trip covered.

Shopping and greetings come next. A convenience store and a morning greeting happen on any day, wherever you are staying.

The table on this page is that list, sorted the way a trip actually runs. It stays where you can search it, with the readings attached.

Where Ukiyoe Japanese fits⁠

Inside Ukiyoe Japanese, each of these scenes is a page of its own, with the full set of phrases and the replies you will hear. The speaking practice turns some of these scenes into conversations, a restaurant table and a convenience store counter among them. You say your part, and the other side answers.

Practice the 18 words from this article

Flashcards, about 3 minutes. Free, no account needed.

Read next

Japanese Convenience Store Phrases: the 5 Konbini Questions

More field notes

  • Ukiyo-e style illustration of a convenience store clerk handing a bag to a customer at the counter with a small bowJapanese Convenience Store Phrases: the 5 Konbini Questions
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  • Ukiyo-e style illustration of a traveler gazing up at a Japanese shopping street full of completely blank signboards, lanterns and banners20 Japanese Signs You See Everywhere (and Can Read Today)
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About this guide

The Ukiyoe Japanese team

Field notes are written and edited by the team behind Ukiyoe Japanese, an app for learning the Japanese people actually speak. The Japanese in these guides follows the same accuracy rules as our learning material. Readings, kanji and politeness are checked before a guide goes live.

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Contents

  1. The scenes you actually walk into
  2. すみません opens most of them
  3. The scenes that are not for travelers
  4. Where each scene continues
  5. What are the most useful Japanese phrases?
  6. What does sumimasen mean?
  7. Is there a phrase list for travelers?
  8. Where Ukiyoe Japanese fits

Up nextHow to Order Food in Japan: Ticket Machines and Key Phrases

Practice the 18 words from this article
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